Oracle Fusion OIC Support

Job Summary

We are seeking a skilled Oracle Fusion OIC Support Engineer to provide production support for integrations between Oracle Fusion Cloud Applications and external systems using Oracle Integration Cloud (OIC). The ideal candidate will be responsible for ensuring seamless data flow across Oracle Fusion modules such as ERP, HCM, and SCM, while maintaining high system availability, data integrity, and SLA compliance.

Key Responsibilities

Provide L1/L2 production support for Oracle Fusion integrations developed using Oracle Integration Cloud (OIC).

Monitor integration executions, scheduled jobs, and interface instances to ensure smooth business operations.

Investigate, troubleshoot, and resolve:

Failed integrations

Interface and connectivity issues

Data synchronization problems between Oracle Fusion modules

API and file transfer failures

Reprocess failed transactions and validate data consistency after successful execution.

Monitor integration dashboards, logs, and error reports to proactively identify issues.

Handle incidents, service requests, and change requests using ServiceNow, Jira, or similar ITSM tools.

Perform Root Cause Analysis (RCA) for recurring production issues and recommend permanent fixes.

Collaborate closely with:

Oracle Fusion Functional Teams (ERP, HCM, SCM)

OIC Development Team

Business stakeholders

Support critical business activities such as:

Month-end financial closing

Payroll processing

Procurement cycles

Maintain support documentation, knowledge articles, runbooks, and operational reports.

Ensure adherence to defined SLAs, support processes, and organizational standards.