Oracle Fusion Technical Support Consultant

Job Title: Oracle Fusion Technical Support Consultant

Location: Hyderabad

Employment Type: Full Time, regular, hybrid work arrangement

The job

We are seeking an experienced Oracle Fusion Technical Support Consultant to join our Global Shared Services Centre (SSC) in Hyderabad. Our Oracle Fusion landscape supports 40+ countries across APAC, EMEA, North America, and LATAM, making this a highimpact global support position.

The primary responsibility is to support and maintain existing Oracle Fusion technical components, including templates, reports, integrations, einvoicing processes, and interface frameworks. In addition to daytoday support, the role will also work on small change requests and may participate in larger global projects as needed.

Key responsibilities

1. Global Technical Support Issue Resolution (Primary Focus)

• Deliver L2/L3 technical support for Oracle Fusion across 40+ countries and multiple time zones.
• Troubleshoot issues related to:
  • BI Publisher templates
  • FBDI/HCM/financial interface errors
  • REST/SOAP API integrations
  • OTBI/BIP report failures
  • UCM file transfers and staging table exceptions
• Investigate and resolve regional localization issues (tax, statutory fields, formats).
• Provide rootcause analysis and implement sustainable fixes.

2. Template Maintenance Localization

• Support, modify, and enhance BI Publisher templates across:
  • GL, AP, AR, FA, CM
  • Procurement
  • PPM
  • Subscriptions
  • Order Management
  • RMCS
• Ensure templates meet:
  • Global standards
  • Local statutory requirements
  • Branding, language, and formatting conventions

3. EInvoicing Support (MultiRegion)

• Support einvoicing processes across APAC, EMEA, LATAM, and North America.
• Troubleshoot schema validations, rejections, data extraction issues, and statutory updates.
• Work with regional Finance and Tax teams for compliance and legislative changes.

4. Integration Support (MuleSoft Collaboration)

• Act as the Oracle Fusion technical liaison for all MuleSoft integrations.
• Support Oracle-side integration components:
  • REST/SOAP service enablement
  • FBDI inbound processes
  • BI Publisher extracts
  • UCM interfaces
• Help troubleshoot crosssystem issues using payloads, logs, and error reports.
• Support testing for integration changes and enhancements.

5. Reports Support Enhancements

• Maintain and troubleshoot:
  • OTBI reports
  • BI Publisher reports data models
  • Financial Reporting Studio (FRS) reports
• Optimise report performance and ensure accuracy across global regions.

6. Support for Small Change Requests

• Deliver minor enhancements to existing:
  • Templates
  • Reports
  • Data models
  • FBDI integrations
  • API configurations
• Participate in scoping, technical impact analysis, and documentation.
• Ensure changes are fully tested and deployed following standard change control.

7. Participation in Larger Projects (as needed)

• Assist in requirements gathering, technical design, testing, or cutover tasks.
• Support global rollouts, new country onboarding, or module enhancements.
• Contribute technical inputs for integration, reporting, and data conversion activities.