Oracle Inventory Service Engineer

Job highlights

• Experience with ticketing system and incident management
• Requirements: 5+ experience of Oracle inventory management modules
• Experience with organization and location configuration in Oracle

Key Responsibilities:
Provide L1 support for organization and Location Configuration
Mange Oracle Receiving and recipient Accounting issues
Deliver Month-end/Quarter-End support services
Triage and prioritize incoming oracle inventory management tickets
Perform initial assessment of reported system issues

Route complex problems to appropriate support team and on-calls
Troubleshoot and resolve Oracle inventory issues or route to appropriate teams
Document solutions and knowledge base articles
Monitor tickets queues and ensure SLA compliance
Support critical period-end processing activities
Ensure inventory visibility and accuracy within Oracle systems
Implement best practices for inventory management within Oracle

Requirements:
5+ experience of Oracle inventory management modules
Understanding of receiving and recipient accounting processes
Experience with organization and location configuration in Oracle
Familiarity with month-end and quarter-end procedure
Strong problem analysis and prioritization skills
Experience with ticketing system and incident management
Excellent communication and documentation skills
Ability to work effectively under pressure during critical business periods

OK