Run2Rise Software Solutions

We are hiring a full-time Oracle Service Cloud (Oracle RightNow / B2C Service) L2 Application Support Engineer for a US client engagement starting January 2027. Interviews are starting now.
Work details
<ul>
<li>Full-time, 40 hours per week</li>
<li>Remote, India</li>
<li>Day shift</li>
</ul>
Experience: 4–7 years, with hands-on Oracle RightNow / B2C Service production support
Key responsibilities
<ul>
<li>Provide L2 production support and resolve application incidents independently</li>
<li>Troubleshoot Oracle Service Cloud configurations, business rules, workflows, permissions and incident routing</li>
<li>Investigate API, integration and application errors</li>
<li>Complete knowledge transfer with technical SMEs and document support procedures</li>
<li>Build and maintain runbooks, troubleshooting guides and knowledge articles</li>
<li>Perform root-cause analysis and escalate development defects to L3 teams</li>
<li>Maintain clear incident documentation, ticket updates and shift handoffs</li>
</ul>
Preferred experience
<ul>
<li>Supporting enterprise CRM or customer service applications</li>
<li>Oracle B2C administration</li>
<li>REST/SOAP integrations</li>
<li>ITSM processes (ServiceNow, Jira or similar)</li>
</ul>
Pay: ₹2,000,000.00 - ₹2,600,000.00 per year
Work Location: In person

Oracle Service Cloud (RightNow) L2 Support Engineer

Oracle Service Cloud (RightNow) L2 Support Engineer

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