Order Administrator

The Next Level of Fire & Life Safety Leadership With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership.

At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

Job Summary The Order Administrator is responsible for the complete administration of the order and data entry process for new purchase orders, return orders and repairs. The role also includes the administrative follow-up of complaints and the related approval process, while ensuring compliance with UTCFS policies and requirements related to safety, financial controls, trade and ethics across EMEA.

Responsibilities

• Clean order entry according to first time right principle.
• Daily order entry of new purchase orders, return and repair orders.
• Daily releases of repair and replacement orders to the warehouse.
• Drives maximum inventory accuracy during receipt, refurbish and restocking.
• Ensures quality & compliance is safe guarded during all processes.
• Administrative follow up and process output of the RMA department for all 16 Sales offices.
• Ensure regional alignment and standardization of the process between EU&A and ME.
• Act as back up for regional teams.
• Ensure daily KPI’s are met.
• Coordinate and align proceedings with sales objectives.
• Drive Key Metric for maximum order accuracy and ensure complaint closure meets set target.
• Administer the reverse flow in such a way that lead-time for customers is as short as possible and targets are met.
• Purchase, Credit and RMA order intake.
• Clean order acceptance check.
• Obtain and archive all process related and customer specific required documents.
• Customer setup and item setup requests.
• MK Denial check in order to uphold international trade compliance and UTC Ethics policy.
• Maintain communication with internal customers/departments.
• Obtain approval from planning and quality departments for advanced replacements.
• Fix a wide variety of issues at any stage of the order intake/booking process, e.g. issues with software requests, pricing, item maturity stage, discrepancies, etc.
• Order booking in line with customer needs and requirements, but also in line with UTC forecasts on Month and Quarter end sales.
• Identify areas of improvement in order management process.
• Book daily inventory receipts from credit RMA’s and repair outputs.
• Maintain data for Balanced Score Card in order to meetup with set targets.
• Participate in projects and improvement plans.

Job Requirements

• 3 years of experience in Customer Service or Administration.
• Good knowledge of English language. Other languages are an advantage.
• Good knowledge of Microsoft Office.
• Good knowledge of Oracle.
• Able to work in an international, multi-cultural environment.
• Take ownership.
• High responsibility.
• No 9 to 5 mentality.

World Leaders in Fire and Life Safety Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe.