Order Administrator

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• Monitor and manage the sales order system to ensure the accurate

receipt and booking of sales orders in accordance with division

guidelines.

• Track sales shipments, deliveries, billing, and backlog activities

while maintaining up-to-date records in the system.

• Act as the primary point of contact for inquiries regarding the

status of orders, proactively assisting in resolving customer order

conflicts or difficulties.

• Send manual invoices for payments due prior to booking or shipment

to facilitate a seamless transaction process.

• Efficiently enter and process return material authorizations (RMA)

following established guidelines and processes.

• Collaborate with the service team to provide urgently needed

installation materials, ensuring smooth completion of installations.

• For major accounts, deliver regular summarized status reports to

customers, which may involve dedicated conference calls.

• Handle international shipments in collaboration with the logistics

team to ensure the timely provision of necessary documents for

accurate commercial invoices and packing lists.

• Provide accurate and precise order status updates to senior

management, enabling informed decision-making.

• Identify and report shortages to the planning and purchasing

departments on a case-by-case basis.