Order Book Support Operator

The Order book support Operator is responsible for the day-to-day support of Spares and Repair order processing to ensure all inventory/asset demands including AOG, critical spares generation, and receipt of direct deliveries to achieve contractual requirements within timescales and budget sets.

Additionally, the role is responsible for supporting the forecasting and optimisation of inventory to ensure the supply chain maintains appropriate levels of repairable and consumable assets to meet customer requirements.

Core Activity:

• Support will be required for the Spares & Repairs coordinator’s ensuring that orders are placed in a timely matter, and all order book activities and transactions are carried out timely and effectively.
• Support the PPC supervisor to manage all AOG spares activities, ensuring that all available options for demand resolution are exhausted within the fastest means possible, whilst ensuring compliance. Implement and foster a culture of collaboration with the Integrated Technical Logistics Operations Cell (ITLOC) to meet the operational needs of the customer.
• You will be expected to support the PPC supervisor in DSUMs and AOG calls with the UK, ensuring that all PPC spreadsheets are kept topically and accurate at all times. To support these meetings you will closely with the ITLOC team.
• Support the management of inventory through planning, stock positioning, monitoring item condition and ensuring product availability balancing service against budget.
• Support under supervision the ability to minimise expenditure through the exploration of all alternative sources of supply. The ability to determine the most appropriate asset solution (repair, overhaul or provide spare). The ability to provide repair scheduling tasking into repair bay facilities.
• Ensure both internal and external customers receive the level of service expected of business KPIs; specifically the QEAF Typhoon Fleet receives what they need on time and to the highest quality.
• Mentoring the QEAF staff as they join the MOB Organisation from the Qatar Technical Institute.

Key Accountabilities

• Regulatory Framework understanding and the ability to manage this framework structure into the DF&P processes and activities.
• Able to build strong relationships with Customers, Part 145 Organisation(s), Order Book Management, OEMs, Suppliers and other key stakeholders.
• Demonstrate a good understanding of the platform contract(s) terms of reference for those Direct and Indirect aspects related to the headline KPIs.
• Demonstrate operational and commercial understanding of the fleet’s performance and business key performance metrics.
• Able to encourage/champion a Continuous Improvement culture, and develop/enhance the underpinning management reporting systems.
• Provide support to the DF&P team(s) on forecasting & planning related issues.
• Conduct analysis and interpretation of Supply Chain data to identify repetitive problems and inform appropriate stakeholders. Where appropriate support the implementation of any corrective action.
• This person would be seen as competent in the field of operational supply chain activities, be able to define the processes, propose improvements and manage those improvement into the day to day running of the operation.

Requirements

• Enhanced understanding of MS Excel would be desirable.
• Institute of Supply Chain Management Level 3, NVQ3 or its equivalent is desirable but not essential.
• Valid Driving Licence