Order Coordinator

Company Overview

At FlexTG, we transform the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets us apart—helping clients streamline operations, reduce costs, and stay ahead in a rapidly changing world. Join a company that values innovation, flexibility, and making a real impact.

Position Summary

This role is responsible for processing sales orders for new business. The Order Coordinator oversees the management and execution of sales orders submitted by multiple sales teams. Collaboration with third-party dealers and FTG Companies may be required to arrange installations outside designated territories. Success in this position demands critical thinking skills and clear communication with both customers and the sales organization.

MUST WORK EST Hours – 8AM to 5PM or 7AM – 4PM M-F

*Hybrid schedule applies (3 days in office / 2 days remote) if within 60 minutes of a FlexTG office*

Compensation: $22.00 - $26.00 per hour DOE

Essential Functions and Responsibilities

• Facilitate and fulfill representative requests related to new sales orders.
• Communicate effectively with peers, other departments, and management to ensure internal expectations are clearly set.
• Setting up sales orders for customer equipment orders.
• Managing orders through complete order process - from order to cash.
• Fulfillment and invoicing of cash sales orders.
• Monitor inventory accuracy within the eAutomate OC warehouse.
• Coordinate HDD shredding and removal procedures.
• Proactively identify potential issues and implement solutions.
• Perform additional duties as assigned.

Qualifications and Experience

Minimum Qualifications

• High school diploma required; some college education preferred or at least 1 year of relevant experience.
• Beginner to intermediate proficiency in Microsoft Word, Excel, and Outlook.
• Demonstrated customer service experience.
• Solid understanding of basic mathematical calculations.
• Ability to thrive in a fast-paced team environment and manage multiple responsibilities concurrently.
• Exceptional attention to detail and comprehension of process workflows and interdependencies.
• Strong organizational and time management abilities.
• Excellent written and verbal communication skills.
• Outstanding interpersonal abilities.

Preferred Qualifications

• Two or more years of order management or related experience.

Physical Requirements

The physical requirements described here exemplify those necessary for an employee to successfully perform essential job functions:

• Ability to sit, stand, kneel, walk, and reach as needed.
• Capability to lift, push, pull, and move up to 20 pounds.
• Adequate hearing to communicate with colleagues.
• Ability to read from computer screens and written documents.
• Competence in writing, typing, and using telephone systems.

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

Work Environment

A professional environment free from objectionable conditions. The typical noise level is moderate.

Disclaimer

This job description is not intended to encompass all duties, responsibilities, or activities required of the employee. Additional tasks may be assigned or existing ones modified at management’s discretion without advance notice. This document does not constitute an employment contract or guarantee of employment. Flex Technology Group reserves all rights regarding employment practices including hiring, termination, and discipline.

EEO Statement

FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.