Order Coordinator

Order Coordinator – Urgent Hiring

Location: Chocolate Factory, Ajman Industrial Area
Employment Type: Full-time
Joining: Immediate preferred

The Order Coordinator will be responsible for receiving, recording, coordinating, and following up on customer orders from the time the order is received until it is prepared, dispatched, and completed. The role requires close coordination between the shop, factory, and delivery team to ensure every order is accurate and delivered on time.

Key Responsibilities

• Receive and organize customer orders through different channels.
• Record all order details accurately, including products, quantities, specifications, delivery details, and special requests.
• Coordinate orders with the shop and factory production team.
• Follow up on order preparation and production status.
• Check that completed orders match the customer's requirements.
• Coordinate with the delivery team to ensure orders are dispatched correctly and on time.
• Monitor multiple orders simultaneously and prioritize urgent orders.
• Update order status and maintain accurate records.
• Communicate with customers regarding order details, changes, and delivery arrangements when required.
• Identify and report any order discrepancies or delays to the concerned department.
• Ensure smooth communication between the customer, shop, factory, and delivery team.

Requirements

• Fluent Arabic with good English communication skills.
• Previous experience in Order Coordination, Customer Service, Sales Coordination, or a similar position is preferred.
• Good knowledge of Microsoft Office, especially Excel and Word.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to handle multiple orders and tasks under pressure.
• Good communication and coordination skills.
• Ability to work professionally with customers and internal teams.
• Experience in a food, chocolate, bakery, flowers, retail, or FMCG environment is an advantage.
• Candidates who can join immediately are preferred.

What We Are Looking For

We are looking for someone who is organized, responsible, proactive, and able to follow an order from start to finish without missing details.

How to Apply

Interested candidates may submit their updated CV through WhatsApp at # +971 56 569 5559

Please mention "Order Coordinator" in your application.

Pay: From AED1,800.00 per month

Work Location: In person