Order Entry & Production Coordinator

Order Entry & Production Coordinator

Job Duties & Responsibilities

• Receive customer purchase orders, glass schedules, drawings, and fabrication requirements
• Review and confirm orders for completeness and accuracy, and enter customer orders accurately into the company’s order-entry and production system.
• Confirm requested completion dates and delivery requirements.
• Prepare and issue work orders, production sheets, labels, and fabrication information for the shop.
• Coordinate daily production priorities.
• Monitor orders through each stage of production and update order status accordingly.
• Follow up on delayed, damaged, rejected, or remake glass and coordinate revised production schedules.
• Coordinate rush orders and priority jobs while considering production capacity and existing commitments.
• Maintain accurate records of order revisions, cancellations, remakes, and customer-approved changes.
• Assist with production scheduling to maximize machine utilization and meet customer delivery deadlines.
• Coordinate completed orders with packing, shipping, delivery, or customer pickup.
• Assist with inventory checks for common glass types, thicknesses, and materials required for upcoming production.
• Report material shortages or production constraints that may affect scheduled orders.
• Maintain organized electronic and paper records for customer orders, drawings, production documents, and revisions.
• Assist with investigating order discrepancies, incorrect fabrication, breakage, and customer claims.
• Ensure all production documentation is accurate and released on time.
• Work closely with Sales, Production, Quality Control, Shipping, Purchasing, and Accounting departments.

Key Skills

• Strong attention to detail and accuracy
• Good organizational and time-management skills
• Ability to manage multiple orders and changing production priorities
• Strong communication and customer-service skills
• Microsoft Excel & AUTO CAD
• Minimum 1 year experience of architectural glass fabrication
• Experience with glass fabricated is an asset

Pay: $43,000.00-$46,000.00 per year

Work Location: In person