Frontline Consulting Services (FCS) Inc

About the Role
Are you someone who enjoys solving problems, learning technical products, and providing outstanding customer support? We're seeking a
Customer Experience Representative
to join a growing team that supports customers and internal sales representatives through order processing, quoting, troubleshooting, and account support.
This is
not a high-volume call center position
. Instead, you'll manage detailed customer requests, custom product orders, and order-related questions while collaborating with departments such as Engineering, Warehouse Operations, and Sales. You'll begin by learning products, systems, and processes through order entry and order processing before expanding into more complex customer support responsibilities.
This is an excellent opportunity for someone who enjoys combining customer service, analytical thinking, and technical problem-solving while building expertise in a specialized industry.
Responsibilities
<ul>
<li>Provide professional customer support to customers and internal sales representatives.</li>
<li>Process customer orders accurately and efficiently, including custom and client-specific orders.</li>
<li>Prepare and maintain customer quotes based on product specifications and customer requirements.</li>
<li>Monitor and expedite orders to ensure timely delivery and customer satisfaction.</li>
<li>Research and resolve order discrepancies, shipment issues, and customer concerns.</li>
<li>Partner with Engineering, Warehouse, Production, and Sales teams to answer customer questions and resolve complex requests.</li>
<li>Support restocking transactions and order modifications.</li>
<li>Maintain accurate customer and order information within company systems.</li>
<li>Utilize Outlook, Excel, SAP, and other business applications to manage daily workflow.</li>
<li>Develop technical and mechanical product knowledge to better support customer needs.</li>
<li>Ensure a high level of accuracy, attention to detail, and data integrity in all order processing activities.</li>
<li>Participate in ongoing training, cross-training, and professional development opportunities.</li>
</ul>
Qualifications
<ul>
<li>Minimum of 1 year of customer service, customer support, or order entry experience.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Strong computer skills and ability to learn new systems quickly.</li>
<li>Typing speed of 45+ words per minute.</li>
<li>Positive, professional, and customer-focused attitude.</li>
<li>High School Diploma or equivalent.</li>
</ul>
Training &amp; Career Development
We believe investing in employees leads to long-term success. New team members receive a comprehensive
12-week onboarding and training program
designed to build both technical product knowledge and system proficiency.
Additional development opportunities include:
<ul>
<li>Dedicated onsite training resources</li>
<li>Paid skills training and cross-training</li>
<li>Educational reimbursement assistance</li>
<li>Professional certifications and memberships</li>
<li>Online and instructor-led learning opportunities</li>
<li>Career advancement pathways</li>
<li>Opportunities to train at other U.S. locations</li>
<li>Bilingual training support</li>
</ul>
Why Apply?
<ul>
<li>Comprehensive paid training program</li>
<li>Exposure to technical and mechanical product applications</li>
<li>Collaborative team-focused culture</li>
<li>Strong opportunities for career growth and advancement</li>
<li>Stable industry with long-term development potential</li>
<li>Supportive environment that values learning, teamwork, and employee success</li>
</ul>
If you're looking for a role that combines
customer service, order management, technical learning, and problem-solving
, we'd love to hear from you.
Job Type &amp; Location
This is a Contract to Hire position based out of Waunakee, WI.
Pay and Benefits
The pay range for this position is $23.21 - $23.21/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental &amp; vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type &amp; Location
This is a Contract to Hire position based out of Waunakee, WI.
Application Deadline
This position is anticipated to close on Oct 30, 2026.
Workplace Type
This is a fully onsite position in Waunakee,WI. 
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Order Entry Coordinator

Order Entry Coordinator

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