Order Entry Specialist

Be part of a nationwide provider specializing in record retrieval services and technology for the legal and insurance industries. You’ll support a team committed to simplifying access to critical records through reliable service and innovative solutions.

The Opportunity

As an Order Entry (OE) Specialist, you’ll process new orders, verify customer and billing details, and ensure accurate information is prepared for legal documents and billing. Your attention to detail will help keep records accurate and ensure information is properly coordinated with all relevant parties.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“ASW is my second home and family. They have opened a lot of opportunities for me.” – Underwriting Assistant, ASW Philippines.

What You’ll Do

• Process and set up new orders accurately and within required timelines.
• Verify ordering client, billing, court, counsel, facility, and patient/subject information.
• Assign appropriate order and deposition dates based on order type and client requirements.
• Set up orders and assign the correct database codes for customer, billing/carrier, pending court, all counsels listed, and facilities.
• Conduct internet research to verify contact details and locate missing information as needed.
• Update order statuses, confirmations, and special client requirements in the system.
• Maintain daily productivity records and ensure compliance with applicable rules, regulations, and laws.

Key Criteria

• Prior experience in data entry or administrative roles.
• Experience in a medical, legal, or insurance claims environment is preferred.
• Typing speed of at least 45 WPM with a high level of accuracy.
• Familiarity with medical facility processes and med-legal terminology.
• Strong written and verbal English communication skills.
• Excellent time management, organization, telephone etiquette, and interpersonal skills.
• Self-motivated, adaptable, and able to quickly learn and apply new processes and concepts.

Work setup:

• Manila (BGC, Taguig): 8:00AM to 5:00PM Eastern Time (8:00PM – 5:00AM PHT) with a full onsite work arrangement.

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