Order Entry/Customer Service Associate

About Bates Embroidery
Bates Embroidery is a small, innovative business based in Dallas, TX, with a close-knit, collaborative team. We take pride in our work and in providing personal service to every customer. We’re looking for someone who is organized, detail-oriented, and comfortable helping customers while entering and tracking their orders and providing excellent customer service. Founded in 1983, we have built a reputation for excellence, integrity, and creativity. Our mission is to become one of the nation’s leading providers in our industry by delivering high-quality products and forward-thinking solutions to our clients.

At Bates Embroidery, our employees are at the heart of everything we do. We believe that a supported and valued team delivers the best results. Our workplace is collaborative, family-oriented, and encouraging—where employees are empowered to take ownership of their roles, share ideas, and grow professionally. We strive to place each team member in a position where they can succeed and truly enjoy their work.

Position Summary
We are seeking a dependable and motivated Customer Service Associate to join our team. This role is essential to our daily operations and serves as a key point of communication between clients, vendors, and internal teams. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, collaborative environment.

Key Responsibilities

• Answer customer calls and emails, provide order updates, and respond to questions.
• Enter embroidery and appliqué orders accurately, including garment details, quantities, sizes, colors, artwork, placement, and deadlines.
• Review orders for missing information and follow up with customers before production begins.
• Prepare quotes, invoices, and order confirmations.
• Coordinate with the production team to confirm artwork approvals, materials, and completion dates.
• Track orders from entry through shipping or pickup.
• Help resolve order issues in a professional, timely manner.
• Keep customer records and order details organized and up to date.

Qualifications & Skills

• Excellent communication and organizational skills
• Strong attention to detail and accuracy
• Friendly, professional demeanor with a strong commitment to customer service
• Self-motivated and able to meet deadlines in a fast-paced environment
• Comfortable working in a close-knit, family-owned business
• Ability to prioritize tasks and manage multiple responsibilities
• Minimum of 2 years of office experience
• Experience with Photoshop and QuickBooks is a plus, but not required

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• On a scale of 1 to 10, how organized are you?

Ability to Commute:

• Dallas, TX 75220 (Preferred)

Work Location: In person