Image Supply

Overview
Image Supply is seeking an Order Entry, Customer Service, Order Preparation &amp; Returns Fulfillment Specialist! In this role, there are four main components: processing orders daily on the computer, answering incoming phone calls from customers, processing customer returns and non-deliverable shipments, and assisting in preparing items and orders to be shipped.
Image Supply is a small, family-owned business. We strive to provide a non-stressful work environment for all team members, and we are looking to onboard a motivated, honest, and self-driven person.
Responsibilities
<ul>
<li>Process orders on the computer in our software (BusinessWorks) every morning and throughout the day</li>
<li>Answer phone calls from customers and provide helpful information to their questions or problems</li>
<li>Take orders over the phone when customers call in</li>
<li>Process customer returns and non-deliverable shipments on a daily basis, including receiving, inspecting, documenting, and returning items to inventory when appropriate</li>
<li>Maintain accurate inventory and order records related to returns and returned merchandise</li>
<li>Prepare items for shipment, including opening, labeling, and adding marketing material to items</li>
<li>Assist with general organization and fulfillment tasks in the shipping area and warehouse</li>
</ul>
Skills
<ul>
<li>Computer skills with a focus on data entry, typing accuracy, and file organization</li>
<li>Previous office, administrative, customer service, or warehouse experience that demonstrates organizational skills</li>
<li>Excellent organizational skills to manage multiple orders, returns, and other tasks simultaneously while maintaining accuracy</li>
<li>Knowledge of order entry and returns processing procedures combined with strong communication abilities to assist customers effectively</li>
<li>Strong attention to detail when processing orders, returns, inventory, and customer information</li>
<li>Reliable, self-motivated, and able to work independently</li>
<li>Comfortable working both at a desk and on your feet in our shipping area/warehouse</li>
</ul>
We’re committed to fostering a vibrant workplace where your skills are valued and your growth is supported.
Job Type: Part-time
Pay: $20.00 - $21.00 per hour
Expected hours: 20.0 per week
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
</ul>
Work Location: In person

Order Entry/Customer Service/Order Prep Fulfillment

Order Entry/Customer Service/Order Prep Fulfillment

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