Order Execution Coordinator

About the Role:

Ensure all customer orders are executed accurately, on time, efficiently, and cost-effectively. Act as the central coordinator across all departments to ensure smooth order execution, proactively identify bottlenecks, accelerate problem resolution, and provide timely progress reports directly to the Company Head.

Key Responsibilities:

• End-to-End Order Execution: Coordinate and monitor all confirmed customer orders to ensure timely and accurate execution.
• Cross-Functional Coordination: Work closely with required departments to ensure clear responsibilities, schedules, and deliverables.
• Order Planning & Monitoring: Establish and maintain order execution schedules, monitor milestones, track order progress, and ensure all orders have clear PICs and committed completion dates
• Problem Solving & Escalation: Proactively identify potential delays, material shortages, resource constraints, and other execution bottlenecks. Coordinate corrective actions and promptly escalate critical issues to the Management / Company Head.
• Delivery & Project Completion: Coordinate material readiness, production schedules, inspections, delivery, installation, commissioning, and customer handover to ensure timely completion.
• Cost & Efficiency Control: Monitor execution costs, identify opportunities to reduce unnecessary expenses and delays, and highlight potential cost overruns.
• Performance Reporting: Maintain an accurate, up-to-date order execution monitoring and conduct weekly progress reviews, highlighting overdue orders, critical issues, recovery plans, and required management decisions.
• Continuous Improvement: Identify and implement improvements to order execution processes, interdepartmental coordination, lead times, and operational efficiency.

Key Requirements:

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, Supply Chain Management, or a related field.
• Minimum 3–5 years of experience in order execution, project coordination, production planning, supply chain, or manufacturing operations.
• Experience in industrial equipment, machinery, material handling, cranes, or engineering/project-based manufacturing is preferred.
• Familiarity with procurement, production, inventory, logistics, and project execution processes.
• Strong planning, scheduling, coordination, and problem-solving skills.
• Ability to manage multiple orders and projects simultaneously, with competing priorities and deadlines.
• Good understanding of order fulfillment, manufacturing processes, lead-time management, and cost control.
• Proficient in office sotware, including tracking and progress reports. Experience with ERP systems is an advantage.
• Good command of English, both written and spoken, for communication and reporting.
• Strong sense of ownership: Takes responsibility for driving orders to completion
• Proactive and results-oriented: Anticipates problems, follows up persistently, and drives timely solutions.
• Strong communication and coordination: Able to work effectively across departments and follow up with managers and senior staff.
• Analytical and detail-oriented: Able to identify execution risks, prioritize critical issues, and maintain accurate information.
• Confident and assertive: Comfortable challenging delays, requesting commitments, and escalating unresolved issues professionally.
• High integrity and accountability: Provides transparent reporting, including unfavorable progress and potential risks.