Order Executive

Company: Sri Krishna Nagai Maligai Pvt Ltd
Location: Madurai
Job Type: Full-Time

Languages Known : Hindi ( Mandatory) , Tamil.

Job Summary:

We are looking for a responsible and proactive candidate to manage our online jewellery order process from start to finish.

The ideal candidate will handle customer enquiries, process orders received through digital platforms, coordinate internally, and ensure smooth delivery to customers.

This role requires strong communication skills, attention to detail, and ownership of the complete order lifecycle.

Key Responsibilities:

Handle customer enquiries received through:

• WhatsApp
• Instagram / Facebook
• Website
• Phone calls

Assist customers in:

• Jewellery selection
• Order confirmation
• Pricing & product details
• Process online orders accurately

Coordinate with:

• Sales team
• Billing team
• Packing team
• Delivery team

Track order status from:

• Order Booking
• Payment Confirmation
• Provide timely updates to customers

Ensure proper documentation of:

• Orders
• Payments
• Delivery details
• Handle customer follow-ups and resolve order-related issues

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person