Order Expediting Specialist

Position Title: Order Expediting Specialist

Work Set Up: Onsite

Schedule: 8:00 PM - 5:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

We are seeking a detail-oriented Order Expediting Specialist to monitor unshipped and unbilled orders, ensure timely follow-ups with suppliers, and support customers, sales teams, and internal stakeholders. This role plays a key part in maintaining order accuracy, resolving shipping issues, and ensuring invoices are processed efficiently.

What You'll Do:

• Track and follow up on unshipped and unbilled orders using internal systems and Excel
• Contact suppliers to confirm ship dates and resolve order or shipping issues
• Respond to customer and sales inquiries related to order status and delays
• Maintain and manage shared inbox and order follow-up systems daily
• Monitor prepay and rush orders, ensuring timely updates and coordination with billing
• Generate reports and track aging purchase orders to ensure timely processing
• Research and resolve discrepancies related to orders, billing, and production schedules
• Communicate supplier updates, backorders, and issues to internal teams
• Ensure timely invoicing and follow-through on order completion
• Contribute to process improvements and support team workflow

What We're Looking For:

• At least 1 to 2 years of experience in order processing, customer service, or a related field
• Strong data entry accuracy and attention to detail
• Proficient in Microsoft Outlook and basic Excel (intermediate skills a plus)
• Strong organizational and multitasking abilities
• Effective communication and problem-solving skills
• Ability to work in a fast-paced, deadline-driven environment
• Detail-oriented with strong follow-up skills
• Team player with a proactive mindset

Why You'll Love Joining the CO Fam!

At Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.

Here's what's in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!