Order Fulfillment Assistant

About the Position:

The role works closely with warehouse staff and delivery partners to ensure orders are fulfilled accurately and on time. It offers an excellent opportunity for individuals looking to start a career in logistics. This role is ideal for candidates who thrive in a fast-paced environment, enjoy solving problems and are eager to learn and develop their skills.

Job Description:

Order Management

• Assist the Order Fulfillment Executive in processing and tracking local and export orders.
• Input orders into the ERP system, generate picking slips and verify accuracy.
• Update assembly-related information in the ERP system to ensure real-time order tracking.

Delivery Coordination

• Plan and oversee delivery schedules to meet customer expectations and deadlines.
• Coordinate with warehouse and production teams to ensure orders are prepared for dispatch.
• Arrange outbound shipments, track deliveries, and address any logistics-related issues.
• Liaise with couriers and delivery personnel to ensure timely and accurate order fulfillment.

Customer Communication

• Provide real-time order status updates to customers, including Proof of Delivery (POD).
• Respond promptly to customer inquiries regarding delivery status and resolve concerns.

Inventory Support

• Assist with annual stock-taking activities to ensure inventory accuracy.
• Maintain up-to-date inventory records and report discrepancies.

Team Collaboration

• Partner with cross-functional teams to enhance fulfilment processes and resolve operational challenges.
• Support the Order Fulfilment Executive with ad-hoc tasks and special projects as needed.

Requirements:

• O Level / Nitec / Diploma or equivalent.
• At least 2 years of experience in order fulfillment, logistics, or supply chain management are a plus.
• Entry-level candidates are welcome to apply.
• Basic proficiency in MS Office applications.
• Strong organizational skills and the ability to juggle multiple tasks effectively.
• A proactive approach to problem-solving and the ability to perform well under pressure.
• A keen eye for detail and a commitment to maintaining accuracy.