Order Fulfillment Associate

Order Fulfillment Associate - Overview

Our Wilmington team is looking for an Order Fulfillment Associate to help move customer orders from confirmation through packing and collection or shipment. This is a practical, fast-moving position for someone who likes staying active, keeping details accurate, and seeing each task completed properly.

You will work between the order-processing area and stockroom, coordinating with customer service, inventory, and store colleagues throughout the day.

How orders move through your day

• Review incoming customer and e-commerce orders.
• Locate the correct products using order information.
• Pick, check, and prepare merchandise for packing.
• Confirm item numbers, quantities, and product condition.
• Package orders securely and attach the correct labels.
• Update order status through the fulfillment system.
• Prepare purchases for shipment or customer collection.
• Help process returns, exchanges, and replacement orders.

The work requires regular communication. If an item is unavailable, an address appears incorrect, or an order does not match the system, you will work with customer service and inventory colleagues to resolve it before the order moves forward.

Who will enjoy this position

• Someone who prefers an active shift with clear priorities.
• A careful worker who notices incorrect items or quantities.
• A dependable teammate who communicates when something needs attention.
• Someone comfortable using scanners and basic computer systems.
• A person who can maintain accuracy during busier periods.
• Someone willing to learn order processing, packing, and fulfillment procedures.

Previous fulfillment experience is not required. Training will cover the order-management system, picking process, packaging standards, inventory checks, returns, and workplace safety.

Both full-time and part-time schedules are available. Additional shifts may be offered during promotions, seasonal periods, and higher-volume weeks.

If you are ready to join a busy Wilmington team and help ensure customers receive the correct order on time, apply for the Order Fulfillment Associate position with your current resume.

We welcome applications from qualified candidates of all backgrounds.

Pay: $17.95 - $23.25 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan

Work Location: In person