Order Fulfillment Coordinator

Fixed term employment: 12 months

Work arrangemnet: fully onsite, 8:30am - 5:30pm

Responsibilities:

• Routinely receives and verifies the accuracy of customer purchase orders
• Receives inquiries from internal and external customers and initiates and follow ups required action for response to resolve variety of order and customer related issues
• Liaise with cross functional group in supply chain, finance and sales team (plants, warehouses, quality, etc) within the organization to ensure that orders will ship in a timely manner (E2E Resolution)
• Attend and perform Hypercare functions for pre-identified customers
• Efficiently process the orders with accordance to Customer Service Procedures and Policies
• Provide timely updates to internal and external customers about product and order inquiries, order status, order changes as well as current and/or anticipated issues
• Ensure orders are being billed on time by monitoring dispatches in the warehouse and sailing schedules for exports
• Receives customer complaints/disputes and monitors them in salesforce provides timely updates, and sees them through the resolution (Critical Escalation)
• Attend meetings and provides order fulfillment reports as needed (End to End Resolution)
• Provides feedback and suggestion on existing order fulfillment procedures and policies to increase efficiency (Productivity, E2E Resolution)
• Chat support, manage order booking related chat inquiry

Qualifications:

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics,Marketing, or anyrelated field.

• Preferably with Customer Service Experience (but fresh graduates are welcome to apply)

• Familiarity with Salesforce or other Customer Relationship Management (CRM)systems is an advantage.

• Strong communication and interpersonal skills, with the ability to handle inquiriesfrom internal andexternal customers professionally.

• Can work fully onsite