E
Emma - The Sleep Company
Order Fulfillment Manager
Skills
Business DevelopmentCompliance
3 months ago
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Important information
Contract type:
Permanent
Location:
Manila, Metro Manila, Philippines
Work mode:
Onsite
Published on:
10 August 2026
What they need
- You will be responsible for creation of orders, reviewing order details such as shipping information or customer details to ensure accuracy.
- You will be the gatekeeper of the entire customer order management cycle to ensure a seamless order flow in compliance with organizational policies.
- You will be in close coordination with all Operational teams in the fulfillment of the warehouse inventory requirements driving product availability, shipment at first promised, and ultimately, timely recognition of revenues.
- You will be in close coordination with the business development / pricing / data management team to ensure accuracy of important order data such as pricing, product names, and SKUs.
- You will proactively monitor daily order creation issues and perform stuck analyses to ensure that orders are progressing as expected.
- You will establish and create reports for order monitoring to meet and exceed our service levels.
- You will lead steering meetings with relevant stakeholders within Finance and Operational teams to discuss findings and to set direction by defining action points that are measurable and trackable.
- You will analyze complex datasets, create insightful reports, and develop automated solutions to enhance the order data management processes.
- You will conduct Root Cause Analysis and identify system and process weaknesses and develop suggestions for optimization.
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