Order Fulfillment Planner

Are you a highly organized problem-solver who thrives at the center of fast-paced operations? As an Order Fulfillment Planner, you'll play a critical role in ensuring customer orders move seamlessly from entry to shipment. Working across Customer Service, Production, Purchasing, and Warehouse teams, you'll help drive on-time delivery, optimize workflows, and create an exceptional customer experience.

Your Day-to-Day Responsibilities:

Order Fulfillment

• Own the Business Central Order Fulfillment Worksheet (OFW).
• Review released sales orders throughout the day.
• Prioritize customer orders based on promise dates and business priorities.
• Allocate available Make-to-Stock inventory.
• Monitor orders through shipment and resolve fulfillment exceptions.
• Exercise substantial discretion in supply chain planning and operational decision-making.

Manufacturing Coordination

• Create manufacturing requisition requests when inventory is insufficient.
• Coordinate production requirements with Manufacturing.
• Monitor production completion status.
• Production retains responsibility for scheduling, manufacturing execution, and production lot assignment.
• Collaborate with Production & Sales leadership to determine implementation of customer prioritization policies.

Inventory Management

• Allocate inventory to customer demand.
• Resolve inventory shortages and reservation conflicts.
• Monitor inventory availability and coordinate transfers when required.
• Independently make significant allocation decisions

Warehouse Coordination

• Release warehouse picks.
• Coordinate daily shipping priorities.
• Support warehouse execution and resolve order exceptions.

Customer Service Support

• Provide order status updates.
• Communicate fulfillment risks and shipment priorities.

Reporting & Analytics

• Maintain dashboards for OFW aging.
• Track orders awaiting production, inventory, and shipment.
• Report on on-time shipment performance and fulfillment KPIs.

Deliver on these Key Performance Indicators

• On-Time Shipment %
• Customer Promise Date Achievement %
• Order Fulfillment Worksheet Aging
• Orders Waiting Production
• Orders Waiting Inventory
• Warehouse Pick Aging
• Premium Freight Dollars
• Customer Order Escalations

What We'd Love About You

• Bachelor’s degree in Supply Chain Management or equivalent experience.
• Experience with Microsoft Dynamics 365 Business Central strongly preferred or experience in a similar ERP system.
• Experience in manufacturing, distribution, or supply chain operations.
• Strong analytical, organizational, and communication skills.
• Ability to coordinate cross-functional teams and drive customer order execution.
• High level competency to balance priorities
• Strong collaborative nature
• Ability to meet deadlines.
• Attention to detail.

What You'd Love About Us

• Medical, Dental, Vision, Life, Disability Insurances - even Pet Insurance!
• 401K with generous company match.
• 3 Weeks of Paid Time Off + 10 Company Paid Holidays.
• Champion of the Month program, Service Awards, Birthday recognition.
• Financial wellness planning (Employer paid!).
• Opportunity to make a direct impact on the growth of multiple industry-leading brands across major online marketplaces.

About Gerflor's Companies

Gerflor's two companies in Salt Lake City, SnapLock Industries and Sport Court are industry-leading manufacturers of innovative modular flooring products designed for sports, recreation, commercial, and residential applications. We produce high-quality, American-made flooring solutions that serve customers around the world. Our products include athletic courts, outdoor game courts, event flooring, garage flooring, portable dance floors, and specialty surface systems that are known for durability, safety, and performance. With decades of experience, a strong commitment to innovation, and a reputation for quality craftsmanship, SnapLock Industries and Sport Court help create spaces where people work, compete, play, and connect