Order Fulfillment Specialist

About Us

We are a family of trusted brands dedicated to supporting parents through every stage of their journey. Our portfolio includes:

Ergobaby – A pioneer and leader in ergonomic baby carriers and gear, Ergobaby is beloved by parents worldwide for its commitment to comfort, quality, and connection.

Baby Tula – Known for its vibrant designs and community-driven spirit, Baby Tula offers stylish, ergonomic carriers that celebrate individuality and bonding.

Belly Bandit – A leader in maternity and postpartum solutions, Belly Bandit empowers women with innovative products designed to support and shape the body before, during, and after pregnancy.

Together, we are united by a mission to create thoughtfully designed products that make parenting easier, more comfortable, and more joyful.

Position Summary

We are seeking a highly organized and detail-oriented Order Fulfillment Specialist to join our Operations Team in Hamburg. In this role, you will take ownership of managing complex order flows to the warehouse, ensuring fulfillment for key accounts with specific delivery requirements, and coordinating shipping documentation for both domestic and international (EXW and FOB) orders. You will leverage your experience to optimize processes, resolve escalated issues, and collaborate cross-functionally to ensure orders are delivered accurately and on time. This is a six-month fixed-term position to cover an employee leave. While the role is temporary, future opportunities within the company may arise.

Key Responsibilities

• Oversee and process sales orders, ensuring timely release to the warehouse for picking, packing, and shipment.
• Communicate effectively with warehouse staff regarding order priorities, special packing instructions, and timelines.
• Ensure packing slips, labels, and shipping documents are accurate and compliant with order specifications.
• Manage compliance with retail and wholesale account shipping guidelines (e.g., routing guides, labeling, ASN, EDI, portal submissions).
• Collaborate with account managers and customer service teams to resolve complex fulfillment-related issues.
• Coordinate international shipments, including EXW and FOB terms, and prepare or collect shipping documentation such as commercial invoices, packing lists, and certificates of origin.
• Liaise with freight forwarders and international customers to support smooth handoffs and shipping compliance.
• Lead the intake and processing of warranty claims related to shipped orders, working with customer service, warehouse, and quality control teams to investigate issues and determine appropriate resolutions.
• Coordinate the return, replacement, or credit of items as needed and maintain accurate records of all claims.
• Communicate claim status and resolutions to internal stakeholders and customers in a timely manner.
• Update order status and shipment tracking in ERP and inventory systems.
• Support the supply chain team with logistics coordination, process improvement, and problem-solving.
• Maintain organized records for all shipments, warranty claims, and fulfillment-related communications.

Qualifications

• 2+ years of experience in order fulfillment, logistics, or supply chain support.
• Proven experience working with B2B or key account delivery processes.
• Strong knowledge of EXW, FOB, and export documentation.
• Proficiency with ERP and shipping systems.
• Excellent attention to detail and time management skills.
• Clear communication skills and a collaborative work ethic.
• Ability to resolve complex issues and optimize fulfillment processes.
• Fluency in German and English.

Inclusion and Equal Opportunity

We welcome applications from people with disabilities and ensure that appropriate measures are taken to guarantee equal opportunities throughout the application process and in the workplace. All applications are treated equally, regardless of gender, age, ethnic origin, religion, disability, or sexual identity, in accordance with the General Equal Treatment Act (AGG).