POSITION TITLE: Order Fulfillment Technician

REPORTS TO: Logistics Manager

FLSA STATUS: Non-Exempt (full-time)

DEPARTMENT: Packaging

LOCATION: Grow West MD (975 Kelly RD)

POSITION SUMMARY:

The Order Fulfillment Technician is responsible for accurately preparing, packaging, labeling, staging, and documenting medicinal cannabis products for customer and dispensary orders in accordance with Maryland Cannabis Administration (MCA) regulations, METRC requirements, company Standard Operating Procedures (SOPs), and quality standards. This position plays a critical role in maintaining inventory accuracy, ensuring regulatory compliance, and supporting efficient order fulfillment operations.

WORK SCHEDULE:

This is a full-time and part-time non-exempt position and may require scheduled weekend or extended hours. Overtime must be pre-approved by your manager.

• Employees are expected to report to their assigned work area and be ready to work at their designated shift start time in accordance with company attendance policies.

RESPONSIBILITIES WILL INCLUDE:

• Arrive prepared and ready to work at the scheduled start time.
• Accurately fulfill customer and dispensary orders according to order documentation and company procedures.
• Verify product identity, quantities, weights, labels, and packaging prior to shipment.
• Ensure all packaging and labeling comply with Maryland Cannabis Administration (MCA) regulations and company SOPs.
• Maintain accurate inventory transactions within METRC and other seed-to-sale inventory systems.
• Perform inventory verification and immediately report discrepancies to the Packaging Supervisor.
• Complete all required production, inventory, quality assurance, and waste documentation accurately and timely.
• Operate packaging and order fulfillment equipment safely and efficiently.
• Assist with product staging, transfers, and distribution activities.
• Support delivery preparation and logistics operations assigned.
• Monitor product quality throughout the fulfillment process and immediately report damaged, mislabeled, or non-conforming products.
• Maintain a clean, organized, and sanitary work environment.
• Clean and sanitize equipment and work areas according to established SOPs.
• Follow all PPE requirements and facility sanitation procedures.
• Adhere to all Grow West SOPs, OSHA regulations, and workplace safety requirements.
• Work collaboratively with Packaging, Inventory, Logistics, Cultivation, Harvest, and Compliance teams.
• Maintain confidentiality regarding company operations, products, and inventory.

Other Duties:

• Complete all required Zywave training courses in a timely manner.
• Perform additional responsibilities as assigned to support operational success.

Additional Notes:

Grow West reserves the right to modify, add, or remove duties at its discretion to meet evolving business and regulatory needs.

COMPETENCIES:

ANALYTICAL: Synthesize complex or diverse information, self-maintain workflow and procedures

PROBLEM SOLVING: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations

PRODUCTION: Meet productivity standards, complete work in a safe, timely

manner; striving to increase workplace efficiency

SAFETY AND SECURITY: Observe and follow security procedures and safety protocols.

ATTENDANCE: Consistently arrive at the facility on time ready to work

TEAMWORK: Contribute to building a positive and productive team environment, build morale to achieve group commitments to goals and objectives, support team’s effort to succeed

L**EADERSHIP:** Display passion and optimism, inspire respect and trust in co- workers

INTERPERSONAL SKILLS: Focuses on resolving conflict; maintains confidentiality; listens to peers without interruption; remains open to other’s ideas; implements strong proven practices developed by qualified managers and staff

TECHNICAL SKILLS: Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others

FLEXIBILITY: Ability to adapt to changing work environments, protocols, and organizational needs and requirements

Volunteers: readily seek increased responsibility, look for and offer help when needed

DEPENDABILITY: Follows instructions, responds to management direction; takes responsibility for own actions, keeps commitments

LANGUAGE SKILLS: Ability to read and comprehend detailed instructions

PHYSICAL****DEMANDS:

The physical demands described here must be met by an employee to successfully perform the essential functions of the job. Employees must be able to wear required personal protective equipment (PPE) for extended periods of time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the job employee is regularly required to stand or sit for an eight to ten-hour shift. The employee is regularly required to use hands and fingers; reach with hands and arms; stoop; knee, crouch, or crawl; talk, hear, taste and smell. The employee must regularly lift and/or move up to 15 pounds, frequently lift and or move 25 pounds and occasionally lift and/or move 60 pounds. Specific vision abilities required by this job include both close vision and distant vision. Exposure to non-weather-related temperatures and humid conditions. Work may be performed in a closed or locked facility providing safety and security for workers and products in accordance with state laws and regulations.

As part of your work at Grow West MD, you may be exposed to environmental conditions inherent to cannabis operations, including, but not limited to, odors and volatile compounds, pollen, plant particles, and other allergens. Employees are expected to follow all safety procedures, use personal protective equipment (PPE) as required and needed, report any symptoms or concerns to the manager.

EQUAL****OPPORTUNITY:

Grow West MD is an Equal Opportunity Employer. We comply with all local, state, and federal laws prohibiting employment discrimination based on protected class status, including race, color, sex, age, religion, national origin, marital or familial status, military or veteran status, sexual orientation, gender identity, disability, genetic information, and all other categories protected by law.

**Note:**As required by Maryland law, all Grow West MD employees must be at least 21 years of age and free from any disqualifying felony convictions.

EQUAL****OPPORTUNITY:

Grow West MD is an Equal Opportunity Employer. We comply with all local, state, and federal laws prohibiting employment discrimination based on protected class status, including race, color, sex, age, religion, national origin, marital or familial status, military or veteran status, sexual orientation, gender identity, disability, genetic information, and all other categories protected by law.

**Note:**As required by Maryland law, all Grow West MD employees must be at least 21 years of age and free from any disqualifying felony convictions.