Order Management & Billing Analyst

About the role

Execute end-to-end Order to Cash processes including order entry, invoicing, and billing with a focus on first-time quality. Validate order data completeness and accuracy before progression and support month-end close activities with ownership over Order processing.

Key responsibilities

• Execute end-to-end Order to Cash processes including order entry, invoicing, and billing
• Validate order data completeness and accuracy before progression
• Support month-end close activities and manage ownership over Order processing
• Respond to cases/queries from Sales and other cross functional teams (Low/Medium complexity)
• Coordinate resolution across different groups to ensure cases are resolved according to SLA
• Validate and generate credit and rebills for billing discrepancies
• Resolve billing discrepancies and contract alignment queries
• Collaborate with Sales, Deal Desk, and Finance to resolve complex order discrepancies and dependencies with minimal supervision
• Escalate dependencies or issues to progress order booking and case resolution
• Support initiatives to improve process efficiency and accuracy
• Provide insights on OTC workflows to continuously improve the process

About you

• Bachelor's degree in Accounting, Finance or Business preferred but not required
• At least 2 years of relevant OTC experience; background in billing and order management preferred
• Familiarity with Oracle Order Management, SAP SD, or equivalent ERP system
• Proficiency in Microsoft Office Suite; strong MS Excel skills or similar tools
• Familiarity with SaaS or subscription billing models and revenue recognition principles is an advantage
• Amenable to cyclical work shifts including night hours; client holidays observed over Philippine holidays