Order Management Associate / Customer Service

About the role

The Customer Service Representative is responsible for the direct communication with the customer and various departments within the business to support end to end customer order management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business. This position reports to the Customer Service Supervisor and is part of the Customer Service Team located in Petaling Jaya, Malaysia.

Key responsibilities

• Manage customer orders from order entry to product delivery to attain customer satisfaction
• Collaborate and communicate across functional teams such as sales, distribution, and manufacturing to support customer requirements
• Gain and apply foundational knowledge of compliance and commercial operations

About you

• Computer literacy and foundational Microsoft Office skills
• Clear verbal and written communication skills, organization skills, ability to prioritize, and customer centric mindset
• Ability to work on United States working hours (night shift) and holiday schedule
• ERP knowledge with S4H/SAP preferred
• Professional diploma/degree, or equivalent years of experience

About us

Pall Corporation, a Danaher operating company, is a global leader in high-tech filtration, separation, and purification. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health.

Benefits

Pall Corporation offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.