Order Management Coordinator

Role Objective

Order Management Coordinator is responsible for providing end-to-end sales administration, order management, reporting, and credit support functions. The role acts as a central link between Sales, Operations, Finance, and Customers, ensuring accurate order execution, improved business visibility, and proactive communication throughout the customer fulfilment process.

Expected Outcomes

• Improved visibility of customer orders and backlog across the business.
• Enhanced communication between Internal Sales, External Sales, Operations, and Finance.
• Improved on-time delivery performance through proactive order tracking.
• Faster resolution of credit-related order delays.
• Accurate and timely reporting to support management decision-making.
• Increased customer satisfaction through efficient order management and communication.

Key responsibilities

• Changed ETA's on orders communicated to sales team
• Backlog ongoing review for FY
• Monthly Dispatch Details to sales team
• Creating installation PO's
• Installation Date Management
• Chasing installation invoices
• weekly Availability report
• Creating new Sold-To accounts in SAP
• Management of Internal Sales Inbox
• Completing PGI's once goods dispatched
• Drop dispatch notices into SFA and sharepoint
• Managing the credit released spreadsheet
• credit management with the sales team