Order Management @ One North

Contract: 6 months (Renewable based on performance) | US MNC

2 headcounts available!

Working hours: (Fixed, no rotate required)

Hiring x1 Singapore - 8:30AM to 6PM

Hiring x 1 Europe Region - 2:15 PM to 11:15 PM (or 3:15 PM to 12:15 AM during daylight saving time)

Job Description:

• Provide guidance and subject matter expert on Order Management processes.
• Participate and assist in UATs and signoff.
• Work issues arise from Account Management, Customers, or other Team members.
• Ensure accurate translation of POs, with company approved pricing, into Order Entry system within 24 hours
• Ensure existing backlog are always shippable, and free of any OM related holds.
• Work with Sales, Account Management and Finance on any other holds that prevent the backlog from being shippable.
• Ensure JIT hub customer product pulls are invoiced in a timely fashion
• Provide accurate responses to queries regarding order status, shipments and backlogs
• Solve day to day problems independently and raise/report problems to Team Lead / Manager
• Maintain customer files and correspondences and ensure accurate and clear filing of documents
• Support and provide documentation for Audit and SOX - Support Customers, Sales and Account Management on all order queries / issues
• Advocate B2B connections with new customers and assist with customer onboarding
• Actively monitor and report system issues and relentlessly follow up with IT to resolution

Requirement

• Proficient ability to work in R12 Oracle ERP, International Trade Controls Systems, and Shipping systems

• Fluency in MS 365 Office applications, including proficient user of Excel.

• Knowledge of accounting principles

• Experience working in the SAP Environment

We regret to inform that only shortlisted candidates will be notified.

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