Order Management Partner

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Order Management Partner

Purpose of the Job

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

As a proactive and detail-oriented Order Management Partner, you will support and enhance our end-to-end order management processes. This role is pivotal in ensuring the accuracy of daily sales reconciliation, timely invoicing, and continuous process improvement. The ideal candidate is a problem-solver with strong analytical capabilities and a mindset for adopting digital tools to improve workflow efficiency.

Role-Specific Accountabilities

(The primary tasks and responsibilities this job is expected to perform)

1. Daily Sales Reconciliation

• Perform iDoc reconciliation to ensure successful order data interface between Roche systems and third-party service providers.
• Reconcile daily sales data to validate transaction accuracy and completeness.
• Identify, investigate, and resolve discrepancies in orders, delivery, and sales data.

2. Customer Order Management & Invoicing

• Generate and issue export order invoices in a timely and accurate manner.
• Manage service invoice issuance and provide regular reporting to internal stakeholders.
• Responsible for managing digital billing, ensuring timely issuance of digital product invoices.

3. Reporting & Documentation

• Maintain clear records of all order transactions, communications, and resolutions.
• Generate daily, weekly, and monthly reports related to order processing to support management decision-making.

Qualifications
Experience and Competencies

• Analytical Skills: Strong analytical skills with keen attention to detail.
• Communication: Excellent communication and coordination abilities.
• Independence: Ability to work independently and manage multiple priorities under tight deadlines.
• System Proficiency: Proficiency in Microsoft Excel and experience with order management systems or SAP.

Industry Experience

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field, or equivalent work experience.
• At least three years of experience in order management, customer service, or a related field, preferably within a multinational company or the healthcare industry.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.