Order Management Representative - 14 month Contract

We are currently recruiting for an Order Management Representative to join our growing team in Whitby! This is a 14 month contract role covering a maternity leave. ATX Networks offers an outstanding work environment and competitive compensation package.

Reporting directly to the Manager, Order Management the Order Management Representative is responsible for ensuring; client satisfaction and account retention by accurately receiving, entering, monitoring and documenting client orders, to point of shipment, responding to and appropriately addressing client inquires or complaints, processing change requests and communicating with internal departments. The Order Management Representative will also support the Regional Sales Team.

We seek talented, enthusiastic, innovative, and flexible individuals, who are looking for a challenging and rewarding career. We host a positive, modern, business casual environment.

RESPONSIBILITIES:

• Provide Order Management and product knowledge support to internal and external customers;
• Daily retrieval of Purchase Orders;
• Perform data entry, order entry and invoicing;
• Support the Sales team as required;
• Generate reports from ERP or other specified avenues, as requested;
• Perform all duties for major accounts, if applicable;
• Prepare customs documentation and all required paperwork for product shipment;
• Handle International Logistics including: preparing Performa Invoices, Letters of Credit, Country of Origin documentation and Incoterm;
• Delivery of information to appropriate departments effectively and on time;
• Respond to client inquires and appropriately address complaints;
• Problem solve issues relating to customer orders and order entry;
• Provide back up support for other Order Management Representatives during absences and breaks;
• Maintain a dedicated workspace that includes appropriate equipment—such as one or more monitors suited to your role—that enables you to perform your work efficiently and comfortably.

QUALIFICATIONS:

• College Diploma in Business Administration, Operations Management or other relevant field;
• Minimum of three (3) years of experience in a similar Order Management role, within a manufacturing environment;
• Some knowledge and experience with international shipments (customs documentation);
• Fluent in English
• Minimum of one (1) year of experience with Epicor 10 ERP or other ERP systems
• Service and detail oriented;
• Excellent organizational, time management, analytical and follow-up skills;
• Superior communication skills both oral and written;
• Proficient with various computer programs including; Microsoft Word, Outlook and internet applications;
• Intermediate level in Excel (pivot tables, v-lookup);
• Ability perform basic mathematical calculations (add, subtract, multiply and divide);
• Flexibility to work overtime as required.

This position is remote within the Province of Ontario or can be hybrid, working out of our Whitby office.