Order Management Specialist

About the Job

Order Management Specialist – Chinese Speaking

Department: Supply Chain
Work Arrangement: Remote
Schedule: Monday to Friday

About the Role:

Addiction Pet Foods is looking for an experienced Order Management Specialist – Chinese Speaking to manage customer orders from receipt through dispatch and delivery.

The role requires strong experience in order management, export logistics, ERP/SAP, customer coordination, and shipping documentation, with the ability to communicate effectively with Chinese-speaking customers and stakeholders.

You will serve as a key point of contact for order and export-related matters, working closely with Sales, Planning, Production, Warehouse, customers, freight providers, and other logistics partners.

Key Responsibilities:

• Process and validate customer orders accurately in SAP/ERP, including order changes and destination requirements.
• Monitor order status, product availability, back orders, and short shipments to ensure timely fulfillment.
• Coordinate closely with Planning, Production, Warehouse, Sales, and logistics providers from order receipt through delivery.
• Serve as a key Point of Contact for export orders, providing timely updates to customers and stakeholders.
• Prepare and verify export and shipping documents, including Certificates of Origin, commercial invoices, packing lists, and other required documentation.
• Coordinate local and international freight, container bookings, shipment tracking, and delivery schedules.
• Manage customer concerns, claims, replacements, and credit note requirements.
• Support inventory allocation and FIFO/FEFO controls and escalate stock shortages when required.
• Identify and implement process and system improvements within order management, fulfillment, and distribution.

Qualifications:

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field.
• Minimum 5 years of experience in Order Management, Logistics, or Supply Chain, preferably within food, pet food, or FMCG.
• Chinese-speaking capability is required for communication with customers and stakeholders.
• Strong hands-on experience with SAP or other ERP/order management systems.
• Experience with export documentation, international shipping, freight coordination, and trade compliance.
• Strong customer service, problem-solving, coordination, and organizational skills.
• Able to manage multiple orders and priorities while maintaining a high level of accuracy.
• Experience implementing order management or logistics process improvements is highly desirable.

We are looking for someone who is detail-oriented, customer-focused, proactive, and comfortable coordinating complex orders across multiple teams and markets.