Order Management Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Responsibility

• Provide “book to install” (COA) operational support for sales orders in Taiwan/SEA and internal orders etc.
• Coordinate with Sales, Finance, Factory as well as other cross function teams to ensure on time order acceptance as well as revenue execution.
• Enter and process of customer orders timely and correctly.
• Proactively follow all customers’ order status and communicate order confirmations/changes to customer and commercial team.
• Ensure clean order acceptance based on corporate policies within target days.
• Responsible for timely, accurately data entry and completed document filing.
• Support Account managers to enable clean quotes.
• Communicate with customers to ensure on time shipment. Identify revenue risks and escalate timely.
• Attending weekly revenue meetings.
• Provide documents support to customer in terms of import logistics. Support insurance claim when damage occurred.
• Follow up on back orders and local purchases.
• Back up support to other Sales Operations team members.
• Ad-Hoc tasks/duties assign by Superior

The Requirements

• Typically requires over 3-5 years of sales support/order process experience at multinational corporations. Equipment sales support experience is preferred.
• Fluent in English and Chinese language
• Knowledge of International Trading (Export, local requirements, tender procedures) is required
• Requires outstanding problem solving, follow-through, attention to detail and organizational skills
• Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation.
• Ability to maintain professionalism and courtesy under pressure.
• IT Skills (Microsoft packages, ERP system experience)
• Purchase Order review competence (terms & conditions)
• Attentive to quotation and order details and accurate in processing of data via the various IT systems.
• Needs to understand that his/her output is vital to execution of an order and customer satisfaction.
• Understands global and local processes and takes initiatives for process improvements where applicable.
• Graduated from Full-time University with a bachelor’s degree is required