Order Management Specialist

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.

When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.

From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.

JOB PURPOSE/MISSION/SUMMARY:

Manages Order to Cash activities specific to order life cycle management from customer account creation until order delivery and drives timely resolution of any roadblocks/issues preventing Lexmark from meeting customer requirements.

Collaborates with cross-functional partners within the Supply Chain network to ensure customer satisfaction by providing timely and proactive order status reporting, driving effective and efficient issue resolution on issues affecting customers' orders (including credit hold, customer claims and returns) while adhering to Lexmark rules, audit requirements and international regulations for each country.

Communicates regularly with internal and external stakeholders through several channels during the course of the order of life cycle management.

KEY ROLES AND RESPONSIBILITIES:

• Order Management
• Logistics/Supply Chain
• Customer Management and Communication
• Maintain proactive, efficient and effective communication to customers
• Uphold compliance of operations

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Able to apply effective customer service skills such as managing customer’s expectations, projecting a positive and collaborative attitude, documenting concerns and providing regular and timely updates, empathic communication and listening skills, establishing connection and relationship, resolving complaints with a sense of urgency, converting detractors to promoters, handling difficult customers, building trust with customers and encourage constructive feedback.

• Good analysis in DSO, Inventory analysis, planning.

• Can effectively communicate with local and international stakeholders, across different levels in the organization

• Manage difficult conversations.

• Working knowledge of Problem Solving and Quality Improvement tools/methods

• Must know how to us MS Office to maintain effective and efficient reporting and communication

• Basic to Advanced MS Excel knowledge, collect relevant, sizable, timely data and provide accurate, actionable reporting and analysis; use basic statistical, mathematical and logical analytics tools for actionable recommendations and effectively defines the root cause

• Highly independent and proficient in time management and multi-tasking

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

• Bachelor's degree holder of any business-related course

• Moderate to Expert knowledge on Order Management process and operational knowledge on transportation, logistics, international regulations, planning, pricing, allocation, claims, returns, cash collections and overall Supply Chain process

• Knowledge in ERP systems, specifically SAP.

• At least 2 years' experience in same/related field.

• Relevant experience with Customer Relationship management.