Order Management Specialist

Order Management Specialist

Job Summary

We are looking for a detail-oriented Order Management Specialist to ensure the accuracy, timeliness, and compliance in processing customer purchase orders (POs); validating CPOs, coordinating with sales, warehouse, logistics, accounting, and purchasing teams, and managing SAP-related changes; safeguarding  order integrity, supports customer satisfaction, and maintains seamless order-to-delivery flow through proactive monitoring, documentation, and communication.

Key Responsibilities

Financial/Other Resource Management

1. Validate POs (simple & complex) to prevent pricing errors
2. Investigate invoice concerns with Accounting
3. Manage cancellation of SI & DR documents

Customer Management

1. Email communication for new POs & clarifications
2. Handle cancellation requests & RFOD
3. Trace old Customer POs (CPOs) and follow up with Sales Team

Internal Process Management

1. Update SC Monitoring Sheet & No Reply tracker
2. Coordinate stock availability & delivery schedules with Warehouse
3. Request SAP changes, virtual transfers, and advance stocking

Learning & Development

1. Collaborate with Sales Enablement for price validity issues
2. Continuous improvement in SAP and order management processes
3. Participate in training for system updates and compliance

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Accounting, or related field
• Basic certification in Inventory & Logistics Management
• Minimum 2 years in order management, customer service, or supply chain operations
• Experience with SAP or equivalent ERP systems
• Exposure to cross-functional coordination (Sales, Warehouse, Accounting, Purchasing)