Order Management Specialist

Pro-Vision is seeking a Order Management Specialist to join our Byron Center, MI location to serve as a key link between customers, Sales, Operations, and Finance, ensuring orders are processed accurately and efficiently while managing key account requirements before, during, and after the order process. The ideal candidate is detail-oriented, proactive, and customer-focused.

The Order Management Specialist is an on-site position that will proactively address customer needs, supports account health, and partners closely with Finance on order, billing, and account-related requirements to ensure a seamless customer experience.

Responsibilities include:

• Order entry and procedures: Review purchase orders for accuracy and enter sales orders into the ERP system following all established procedures and internal controls.
• Account Lifecycle Management: Manage customer orders from initial order entry through completion, while overseeing customer portals and ensuring all post-sale reporting requirements for key accounts are completed accurately and on time.
• RMA processing: Review return requests, create and track return merchandise authorizations (RMAs) through resolution, and keep accurate return records.
• Finance partnership: Work with Finance team members to research and clear pricing, billing, and invoice discrepancies, and help resolve credit holds.
• Reporting: Prepare and distribute daily reports to management on order activity, backlog, and open issues. Produce ad hoc reports and analysis on request.
• Problem resolution: Proactively find and resolve account issues and discrepancies.
• Cross-training and backup support: Serve as backup for fellow team members, and cover their key duties during absences or peak workloads so work continues without interruption.
• Written procedures: Maintain and/or create written procedures for every task in this role. Keep them accurate, current, and available to the team.

Why Pro-Vision

This is an opportunity to do meaningful work on a team that takes both craft and operational excellence seriously. You'll have the latitude to make real technical decisions and the support to grow into areas where you're still building depth.

We are Equal Opportunity Employer and value diversity at our company. We provide reasonable accommodations to qualified applicants and employees with disabilities, as required by the Americans with Disabilities Act.

• 2–3 years of experience in order management, customer service, supply chain, or administrative operations
• High school diploma required. A bachelor's degree in business, supply chain, or a related field is preferred.
• Experience with ERP and CRM systems (such as SAP, Oracle, NetSuite, or Salesforce) and Microsoft Excel, Word, & Outlook including building reports
• Strong verbal & written communication skills, including documenting processes clearly
• Strong attention to detail and commitment to following procedures
• Flexibility to learn and support multiple roles across Finance and administration
• Ability to work independently, stay organized, and manage multiple priorities in a fast-paced environment