Order Management Specialist

Contract: 6 months

Working hours: 8.30am to 6pm

Job Description:

• Provide guidance and subject matter expert on Order Management processes.
• Participate and assist in UATs and signoff.
• Work issues arise from Account Management, Customers, or other Team members.
• Ensure accurate translation of POs, with company approved pricing, into Order Entry system within 24 hours
• Ensure existing backlog are always shippable, and free of any OM related holds.
• Work with Sales, Account Management and Finance on any other holds that prevent the backlog from being shippable.
• Ensure JIT hub customer product pulls are invoiced in a timely fashion
• Provide accurate responses to queries regarding order status, shipments and backlogs
• Solve day to day problems independently and raise/report problems to Team Lead / Manager
• Maintain customer files and correspondences and ensure accurate and clear filing of documents
• Support and provide documentation for Audit and SOX - Support Customers, Sales and Account Management on all order queries / issues
• Advocate B2B connections with new customers and assist with customer onboarding
• Actively monitor and report system issues and relentlessly follow up with IT to resolution

Requirement

• A person with experience in a customer-facing environment

• Proficient ability to work in R12 Oracle ERP, International Trade Controls Systems, and Shipping systems

• Fluency in MS 365 Office applications, including proficient user of Excel.

• Knowledge of accounting principles

• Experience working in the SAP Environment

We regret that only shortlisted candidates will be notified.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

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