Order Management Specialist

🚀 Now Hiring: Order Management Specialist | Lisbon, Portugal | B2B Contract

We are looking for a proactive and detail-oriented Order Management Specialist to manage customer orders, coordinate inventory and shipping, and optimise end-to-end order fulfilment processes.

The role supports direct consumer and key reseller orders across the Americas, Europe, Australia, and New Zealand, working closely with cross-functional teams to improve delivery performance and customer satisfaction.

📍 Location: Lisbon, Portugal

🏢 Work Mode: Onsite

💼 Engagement: B2B Contract

🗣️ Language: Fluent English – Mandatory

🔍 Key Skills Required

• Customer Order Management and Order Fulfilment
• Customer-to-Cash (C2C) process knowledge
• Supply Chain, Distribution, and Sales Operations
• Inventory coordination and delivery performance (OTIF)
• Strong analytical and data interpretation skills
• Advanced Excel and Power BI
• Experience with SAP, CRM, EDI, Salesforce, or similar enterprise systems
• Familiarity with supply and demand planning tools

⭐ Good to Have

• Knowledge of automation tools and process optimisation
• Experience with reporting, workflow improvements, and operational efficiency initiatives

📌 Key Responsibilities

• Process and manage customer orders accurately, ensuring successful invoicing.
• Verify product availability and coordinate with supply, demand, and sales teams to improve on-time, in-full deliveries.
• Communicate order status updates and resolve customer inquiries.
• Coordinate with logistics and shipping teams to ensure timely deliveries.
• Manage returns, exchanges, and transaction issues in collaboration with relevant teams.
• Partner with Sales, Supply Chain, Demand Planning, and Customer Service teams to optimise order fulfilment.
• Analyse order metrics and service levels, identifying opportunities for process improvement.
• Support automation initiatives and improvements across the end-to-end Customer-to-Cash process.
• Participate in cross-functional meetings and contribute to continuous improvement initiatives.

📩 Interested? DM me on LinkedIn.

📧 Send your updated CV to: [email protected]