Order Manager - L2 Production Support Engineer

Hiring Alert | Order Manager L2 Production Support Engineer | Noida

We are looking for an experienced Order Manager – L2 Production Support Engineer to join our team in Noida.

Experience: 3-5 Years
Location: Noida
Domain: Telecom OSS/BSS
Notice Period: Immediate

Key Skills:

Hansen Order Management / Hansen OSS-BSS
Telecom OSS/BSS Applications Support
L2 Production Support & Incident Management
Order Management, Order Orchestration & Fulfillment
Linux/Unix Administration
SQL & Database Troubleshooting
REST APIs, XML, JSON
Shell/Python Scripting
RCA, Problem Management & SLA Handling
Splunk, ELK, Dynatrace, Grafana or Prometheus

Responsibilities:

Support Order Management and OSS/BSS applications in a production environment.
Troubleshoot order failures, provisioning issues, orchestration errors, and integration problems.
Perform log analysis, SQL-based troubleshooting, and root cause analysis.
Collaborate with Development, Infrastructure, Database, Security, and Business teams.
Drive operational improvements, automation, and preventive solutions.

Preferred:

Hands-on experience with Hansen Order Management
Telecom domain experience
Exposure to Docker, CI/CD, ITIL processes, and cloud-native environments

Work Location: Noida