Order Packing Team Member

Benefits:

• Health insurance
• Paid time off

Job Title: Order Packing Team Member

Job Type: Full Time/Swing Shift

Location: Chandler, AZ

Company: Premium 3PL
Starting Pay: $18/hr

Job Summary

The Order Packing Team Member is responsible for accurately packing customer orders according to company standards and client requirements. This role plays a critical part in ensuring order accuracy, maintaining productivity goals, supporting inventory flow, and delivering a high-quality customer experience through consistent fulfillment practices.

Key Responsibilities

• Gather all required tools, packaging materials, and client inserts at the start of each shift.
• Stock packing stations during the first 15 minutes of each shift and the first 15 minutes after returning from lunch.
• Pack customer orders accurately and efficiently using computer-generated and printed packing lists.
• Meet established productivity standards, with a target of 60 orders per hour.
• Follow all standardized packing procedures, including:
  • Verifying client and customer information.
  • Verifying order pages, SKUs, quantities, and total item counts.
  • Packaging products, inserts, and packing slips as required.
  • Ensuring all products are included before sealing packages.
  • Applying shipping labels correctly and professionally.
  • Sorting completed packages into the appropriate carrier bins.
• Break down empty boxes throughout the day and place them in designated receiving bins.
• Communicate inventory shortages or non-pickable products to replenishment and inventory teams.
• Follow established procedures for handling orders that cannot be completed due to inventory issues.
• Pack and complete orders once inventory has been replenished.
• Assist with training new packers as directed by the Team Lead.
• Provide feedback to the Team Lead regarding trainee progress and performance.
• Maintain a clean, organized, and safe packing area throughout the shift.
• Complete end-of-day cleaning duties, including sweeping, trash removal, workstation organization, and proper storage of tools and equipment.
• Check out with the Team Lead before leaving and complete all required end-of-shift documentation. Perform additional duties and special projects as assigned by the Team Lead.

Qualifications

• Previous warehouse, fulfillment, shipping, packing, or production experience preferred.
• Ability to work in a fast-paced environment while maintaining accuracy.
• Ability to follow written and verbal instructions.
• Basic computer skills and ability to navigate warehouse software systems.
• Reliable attendance and punctuality.
• Ability to stand, walk, bend, and lift 50 lbs throughout the workday. Ability to work independently and as part of a team.

Key Skills

• Order packing and fulfillment
• Attention to detail and accuracy
• Time management and productivity
• Inventory awareness and problem identification
• Communication and teamwork
• Organization and workplace cleanliness
• Ability to follow Standard Operating Procedures (SOPs)
• Adaptability in a fast-paced environment
• Accountability and dependability
• Commitment to quality and customer satisfaction