Order Processing Administrator

About William Johnston & Company Ltd

William Johnston & Company Ltd are a leading gasket manufacturers based in Glasgow & Inverness for over 60 years. We have grown to be one of the largest gasket manufactures in the U.K. and have distributors in several countries throughout the world.

Role Overview

Key Responsibilities

• Monitor order statuses and communicate any delays or issues to customers promptly.
• Reviewing pending purchase & sales orders and handling specific customer requests.
• Taking and processing orders via phone, email, and in person.
• Processing customer orders, allocating stock, and arranging dispatch of goods.
• Managing customer expectations around stock and lead times.
• General office duties, including filing, photocopying and scanning.
• Progressing purchase orders with suppliers.
• Setting up for visitor meetings.
• Screening of incoming calls and redirecting accordingly.

Location & Hours

• Monday to Friday, 8am to 4pm or 9am to 5pm
• Thornliebank Ind Estate (on-site only) G46 8JH

Candidate Requirements

• Strong written and verbal communication skills
• Confident phone manner with a positive, customer-first attitude
• Highly organised with excellent attention to detail
• Ability to multitask and work under pressure
• Strong IT skills — experience with Outlook, Word, Excel, and web systems
• Comfortable learning
• Previous experience in customer service, administration
• Previous experience in Sage 50 would be an advantage

Job Type: Full-time

Pay: £12.71 per hour

Benefits:

• Company pension
• On-site parking

Work Location: In person