Order Processing & Sales Administrator | Fully Remote | AU Hours

Join a growing Australian business and become a key part of a team that supports customers, sales operations, and order fulfillment across multiple channels.

This is a permanent work-from-home opportunity suited to someone who enjoys working in a fast-paced environment, has exceptional attention to detail, and takes pride in delivering excellent customer service.

What's in it for you?

• Permanent work-from-home setup
• Stable long-term opportunity
• Exposure to an Australian business environment
• Collaborative and supportive team culture
• Opportunity to expand your skills in ERP systems, customer operations, and sales administration
• Finish work early and enjoy your afternoons free

What you'll be doing

• Process B2B and B2C customer orders accurately and efficiently
• Manage orders from entry through to delivery
• Liaise with customers regarding order updates, delivery schedules, and inquiries
• Coordinate with Sales, Warehouse, and Accounts teams to ensure smooth operations
• Maintain customer records, product information, and system data
• Monitor order progress and resolve issues proactively

What we're looking for

• At least 2 years of experience in Sales Administration, Order Processing, Customer Service, or a similar role
• Strong experience processing customer orders in a high-volume environment
• Excellent attention to detail and data accuracy
• Intermediate Excel skills including formulas and pivot tables
• Comfortable using multiple systems, portals, and software platforms
• Strong customer service and communication skills
• Experience with catalog maintenance, data entry, and sales support functions
• Ability to manage competing priorities and adapt to different workflows

Working Hours

Australian Eastern Time Schedule

• 4:00 AM to 1:00 PM PH Time during Australian Daylight Savings
• 5:00 AM to 2:00 PM PH Time outside Daylight Savings

This schedule is fixed, so we're looking for someone comfortable working early morning hours.