Order Processing & Technical Support (OPS)

At the world market leader in energy technology, you will contribute to keeping the energy supply stable in the future. With our intelligent digital and analogue solutions, you will help shape the implementation of the energy transition. In a global team of 5.400 committed colleagues, which is characterized by the unique cohesion of our family-run group of companies. Reinhausen - where Power meets Passion.

What awaits you:

• MR 제품군과 관련된 모든 기술 문의 사항에 대해 최종 고객/운영사에게 자문 제공
• 내부 처리 및 계획을 위한 고객 주문 및 서비스 업무 입력
• 납품 및 청구서 발행 지원 및 관리
• 고객 불만 및 클레임 관리 및 대응 / 문제 평가, 적절한 조치 이행, 후속 조치 및 고객과의 소통
• 지정된 최종 고객/운영사에게 기술 지원 및 애프터서비스 제공
• You will provide technical advisory services to end customers and operators regarding the entire MR product portfolio.
• You will be responsible for entering customer orders and service assignments into internal systems for efficient processing and planning.
• You will oversee and support the end-to-end process of product delivery and invoicing to ensure operational accuracy.
• You will manage and resolve customer complaints and claims, which includes assessing issues, implementing corrective actions, and maintaining proactive communication with clients.
• You will deliver high-quality technical support and after-sales services to designated end customers and operators.

What you bring to the table:

• 전기공학 학사 이상 학위를 보유한 자
• 해당 engineering 영역에서 10년 이상 근무한 자
• 변압기 & GIS 분야 경력자 우대 (Installation, Commissioning, Maintenance, Test)
• 전기 공사 실무 경험자 우대
• 높은 상황 분석 능력 및 문제 해결 능력
• 목표 지향적이며, 일에 대한 열정이 높은 자
• 동료들과의 협업이 능숙한 자
• 영어 읽기 및 쓰기 능숙
• Bachelor's degree in Electrical Engineering
• 10+ years of experience in the relevant engineering field
• Experience in transformer & GIS (installation, commissioning, maintenance, testing) preferred
• Hands-on experience in electrical construction work preferred
• Strong situational analysis and problem-solving skills
• Goal-oriented with high motivation and passion for work
• Skilled at collaborating with colleagues
• Proficient in English reading and writing

Job Title: Order Processor Service(OPS)

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