Order Processing Assistant

Key Responsibilities:

• • Execute and process orders for IVD products including reagents, kits, and diagnostic instruments
• • Coordinate with sales team for order confirmation, pricing, and customer requirements
• • Ensure proper handling of temperature-sensitive and time-critical diagnostic products
• • Plan and coordinate dispatches with logistics partners to ensure timely delivery to hospitals, labs, and institutions
• • Maintain complete documentation including invoices, delivery challans, batch details, and warranty certificates
• • Ensure compliance with regulatory requirements applicable to IVD products (batch traceability, expiry tracking, etc.)
• • Track order lifecycle from receipt to delivery and proactively resolve delays or issues
• • Coordinate with warehouse for stock availability, FEFO (First Expiry First Out) management, and inventory updates
• • Handle returns, replacements, and complaint resolution, especially for damaged or expired products
• • Support tender/Government orders (GeM, institutional supplies) and ensure proper documentation submission
• • Maintain communication with customers regarding order status, dispatch details, and delivery timelines
• Required Skills & Competencies:
• • Knowledge of IVD products (reagents, consumables, analyzers) and handling requirements
• • Understanding of cold chain logistics and sensitive product handling
• • Strong coordination and follow-up skills
• • High attention to detail, especially for batch, expiry, and documentation accuracy
• • Good communication skills for dealing with hospitals, labs, and vendors
• • Proficiency in MS Excel and ERP systems
• Qualifications & Experience:
• • Bachelors degree (Science preferred – Microbiology, Biotechnology, Life Sciences)
• • 1–3 years of experience in IVD distribution / healthcare supply chain / pharma distribution

Key Performance Indicators (KPIs):

• • Timely order processing and delivery
• • Accuracy in documentation and batch tracking
• • Zero/Minimal errors in cold chain handling
• • Customer satisfaction and issue resolution time
• • Compliance with regulatory and quality standards

Preferred Attributes:

• • Experience in handling government tenders and GeM portal orders
• • Ability to manage urgent and critical hospital orders efficiently
• • Experience in working with diagnostic labs and hospital procurement teams