Order Processing Assistant

RESPONSIBILITIES

• Update the Pending Approvals report for the Ecommerce Sales Team
• Send out emails to our partner DCs for late purchase orders and due today purchase orders
• Review validity of order details such as number of purchase orders and units in WMS given by Order Management Analyst
• Coordinate with warehouse replenishment team and Order Management Analysts any discrepancies/rejections on inventory
• Coordinate with carriers to schedule pick-ups
• Prepare documents such as shipping labels, packing lists, pallet summaries, load guides, and BOLs
• Coordinate any last-minute short picking, missed pick-up, and/or overflows back to Order Management Analysts and update (submit missed pick-up tickets) on the customer website
• Confirm all purchase orders are picked up, scanned, and upload all BOLs
• Process returns and undelivered goods on the website, if needed, and update the returns report
• Run reports (WIP) ‘work in progress as needed
• Update the WIP Information Report
• Compare the number of purchase orders from the portal to NetSuite for Ecommerce orders
• Cancel any purchase orders that have inventory discrepancies in WMS, NetSuite, and the website for Ecommerce Orders
• Update Work in Progress board
• Handle all alerts, cancellations, replacement parts, etc. on the customer’s website
• Communicate to Senior Warehouse Leadership the weekly orders forecast, and future rollouts
• Comply with company safety policies, procedures, and best practices
• Other duties as assigned by the Manager

REQUIRED SKILLS OR EDUCATION

• Effective communication skills
• Excellent analytical skills
• Proficiency with MS Office, Outlook, Word, Excel
• Experience with Manhattan Scale WMS and NetSuite a plus
• Effective interpersonal skills with the ability to work across multiple departments