Order Processing Assistant

Creative Logo Makers is a creative design and branding company providing customized visual solutions for businesses, entrepreneurs, and organizations. Our services include logo design, brand identity, website and app design, packaging and label design, marketing materials, merchandise graphics, illustration, and other creative services.

As our client and project volume continues to grow, we are seeking a dependable, organized, and detail-oriented Order Processing Assistant to support the accurate and efficient handling of customer orders and design requests from initial submission through final delivery.

Position Overview

The Order Processing Assistant plays an important role in keeping customer orders, project information, design requirements, revisions, and final deliverables organized throughout the production process.

This position works closely with clients, designers, project coordinators, and other team members to ensure each order contains complete and accurate information before creative work begins. Responsibilities include reviewing incoming orders, organizing client briefs and reference materials, updating order records, monitoring project status, coordinating revisions, and helping ensure completed files are delivered correctly and on time.

The ideal candidate is highly organized, comfortable working with digital files and online systems, and able to manage multiple orders at different stages of completion. Previous experience in order processing, administrative support, customer service, or creative services is helpful but not required. Training will be provided for the right candidate.

Key Responsibilities

• Receive and process incoming customer orders and design requests
• Review order details for accuracy and completeness
• Verify customer contact information, selected services, project specifications, and delivery requirements
• Organize client briefs, written instructions, reference images, logos, brand materials, and other submitted files
• Identify missing or unclear information and coordinate follow-up when necessary
• Create and maintain accurate internal order and project records
• Assign or route new orders to the appropriate team members according to established procedures
• Track orders through design, review, revision, approval, and final delivery stages
• Monitor project deadlines and help keep orders moving according to schedule
• Communicate order updates and routine project information to customers
• Record customer feedback and revision requests accurately
• Forward revision instructions and updated materials to the appropriate designer or project team
• Confirm that approved revisions are properly documented
• Assist with coordinating logo, branding, website, packaging, illustration, and marketing design orders
• Maintain organized digital folders and project documentation
• Verify filenames, versions, formats, and other basic file information
• Help ensure final deliverables correspond with the customer's approved project requirements
• Coordinate delivery of completed digital files and project materials
• Update order status after completion and delivery
• Assist with routine questions regarding order status, revisions, file delivery, and project procedures
• Help resolve incorrect information, duplicate requests, missing files, and other routine order issues
• Maintain accurate records of completed, pending, and revised orders
• Coordinate with customer service, design, production, and project management team members
• Assist with basic payment or transaction verification when required
• Escalate unusual customer, billing, or project issues to the appropriate team member
• Support general administrative and order-management activities as needed

Qualifications

• Strong organizational skills and attention to detail
• Ability to manage multiple customer orders and deadlines simultaneously
• Strong written and verbal communication skills
• Comfortable working with email, online platforms, spreadsheets, and digital files
• Ability to follow established procedures and maintain accurate records
• Strong proofreading and data-entry skills
• Ability to interpret customer instructions and project requirements accurately
• Professional and courteous approach to customer communication
• Strong follow-through and problem-solving skills
• Ability to work independently while collaborating with a creative team
• Comfortable learning new order-management and project-tracking systems
• Previous experience in order processing, customer service, administrative support, e-commerce, graphic design services, or project coordination is preferred but not required

Preferred Experience

Experience with any of the following is helpful but not required:

• Order processing or order management
• Customer service
• Administrative support
• Graphic design or creative services
• Branding or marketing projects
• Digital project coordination
• Client briefs and revision requests
• Digital file organization
• Project management or CRM systems
• Online payment and order platforms

What We Offer

• Training and ongoing support
• Collaborative creative work environment
• Hands-on experience with customer and project operations
• Exposure to branding, graphic design, web, packaging, and digital projects
• Opportunity to develop order management and project coordination skills
• Experience working with designers and creative professionals
• Opportunities to take on additional responsibilities as experience grows

Join Our Team

Every successful creative project begins with clear information and organized execution. As an Order Processing Assistant at Creative Logo Makers, you will help ensure customer requests are processed accurately, project details remain organized, revisions are properly documented, and completed creative work reaches clients efficiently.

If you are organized, detail-oriented, comfortable working with digital information, and interested in supporting a fast-moving creative environment, we encourage you to apply.

Pay: $20.50 - $24.30 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person