Order Processing Assistant

NEXTGEN Broadband is a telecommunications service provider based in Clear Lake, Wisconsin, delivering reliable broadband internet, telephone, and connectivity solutions to residential and business customers.

Our operations focus on dependable communication services, efficient customer support, accurate service administration, and effective coordination between office personnel and technical teams. We are committed to maintaining organized processes that support timely installations, accurate customer records, and a positive service experience.

We are seeking a dependable, organized, and detail-oriented Order Processing Assistant to support daily service order management, customer account administration, scheduling coordination, and general office operations.

Position Overview

The Order Processing Assistant plays an important role in ensuring customer orders, service requests, and account updates are processed accurately and efficiently.

This position involves reviewing incoming orders, verifying customer information, entering service requests into internal systems, preparing documentation, and coordinating installation or activation requests with the appropriate departments.

Working closely with customer service representatives, technical support personnel, field technicians, and management, the Order Processing Assistant helps maintain accurate records, track outstanding requests, and ensure service orders move smoothly from initial submission through completion.

The ideal candidate is highly organized, attentive to detail, comfortable using computer systems, and capable of managing multiple administrative responsibilities in a customer-focused environment.

Previous experience in telecommunications, order processing, customer service, or office administration is preferred but not required.

Key ResponsibilitiesOrder Processing & Service Administration

• Receive, review, and process customer orders for broadband internet, telephone, and related communication services.
• Enter new service requests, customer information, and account updates into internal systems.
• Verify customer details, service addresses, contact information, and requested service options.
• Review order documentation for completeness, accuracy, and compliance with established procedures.
• Assist with processing new service activations, upgrades, modifications, transfers, and disconnection requests.
• Prepare and maintain service orders, installation requests, and supporting documentation.
• Track pending orders and follow up on incomplete requests to support timely processing.
• Identify missing information, order discrepancies, or potential delays and communicate them to the appropriate personnel.
• Maintain accurate electronic records of customer orders, service changes, and completed requests.

Customer Communication & Support

• Respond to routine customer inquiries regarding service orders, installation appointments, and account updates.
• Provide professional assistance through phone, email, and other approved communication channels.
• Help customers understand order requirements, service activation steps, and scheduling information.
• Coordinate with customer service personnel to resolve order-related questions.
• Follow up on outstanding requests and communicate relevant updates to customers.
• Escalate technical concerns, billing questions, or complex service issues to the appropriate departments.
• Maintain a courteous, professional, and customer-focused approach.

Scheduling & Technical Coordination

• Assist with scheduling internet installations, service appointments, and equipment-related requests.
• Communicate service order details and scheduling requirements to field technicians and technical teams.
• Coordinate appointment updates and help maintain accurate installation schedules.
• Monitor outstanding installation and activation requests.
• Update order records following completed installations, service modifications, or cancellations.
• Support communication between customers, office personnel, and technical departments.

Documentation & Administrative Operations

• Organize and maintain customer files, service agreements, and order documentation.
• Assist with preparing routine reports and tracking outstanding service requests.
• Review completed orders for accuracy and proper recordkeeping.
• Support data entry, document management, and general administrative activities.
• Coordinate equipment-related order information with inventory or technical personnel.
• Follow company procedures for handling confidential customer and account information.
• Maintain an organized workspace and support efficient daily office operations.
• Perform additional administrative and order processing duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in order processing, customer service, telecommunications, or office administration is a plus.
• Strong organizational skills and excellent attention to detail.
• Ability to enter, review, and maintain information accurately.
• Good written and verbal communication skills.
• Proficiency with basic computer applications, email, and data entry systems.
• Ability to manage multiple tasks and prioritize assignments effectively.
• Strong problem-solving skills and willingness to learn new procedures.
• Ability to follow written instructions and established company processes.
• Professional and courteous approach to customer interactions.
• Dependable attendance, punctuality, and a responsible work ethic.
• Ability to work independently and collaboratively with different departments.
• Commitment to maintaining confidentiality and accurate customer records.

Preferred Experience

Experience in telecommunications, internet service providers, utility services, customer account administration, installation scheduling, or service order management is beneficial.

Familiarity with customer relationship management (CRM) systems, billing software, scheduling platforms, and electronic document management is an advantage.

Candidates with transferable experience in administrative support, data entry, customer service, or order fulfillment are also encouraged to apply.

What This Role Offers

• An opportunity to gain practical experience in telecommunications operations.
• Exposure to broadband internet and telephone service administration.
• Opportunities to develop order management, scheduling, and administrative coordination skills.
• A collaborative work environment involving customer service and technical operations.
• Meaningful work supporting communication services for residential and business customers.

Join Our Team

At NEXTGEN Broadband, accuracy, reliability, teamwork, and effective communication are essential to supporting our customers and maintaining efficient daily operations.

As an Order Processing Assistant, you will help keep service requests organized, support timely coordination between departments, and ensure customer information is maintained accurately throughout the order process.

If you are dependable, detail-oriented, and enjoy working in an organized, customer-focused environment, we encourage you to apply for the Order Processing Assistant position.

Apply today to become part of the NEXTGEN Broadband team!

Pay: $20.40 - $24.30 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person