Order Processing Executive (FMCG)

Basic information:

• 4 weekdays + 1 weekend, 9 hourly shift between 7am - 6pm
• Location: Joo Koon (West) OR Buona Vista
• Industry: FMCG / Food services

Job scope:

• Process customer orders accurately, ensuring correct pricing, quantities and supporting documentation.

• Respond to enquiries relating to products, quotations, lead times, pricing and order status.

• Coordinate and resolve after-sales matters, including returns, exchanges and delivery-related issues.

• Liaise closely with Warehouse, Logistics and Sales teams to ensure smooth order fulfilment and excellent customer service.

• Process sales orders and backend documentation to support accurate picking, packing and delivery operations.

• Prepare quotations based on approved pricing guidelines and inputs from the Sales/Commercial team.

• Perform any other duties assigned by Management.

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