Order Processing Officer

About the role

This role involves receiving and verifying customer purchase orders (PO) for accuracy and completeness, recording data into the SAP system within specified KPI timeframes, and preparing sales and return documentation. You will verify product details including item lists, lot numbers, and expiry dates to ensure accurate return documents, invoices, and related paperwork. The position requires coordinating with customers, sales representatives, and relevant departments such as warehouse, logistics, accounting, and others to ensure efficient operations. You will also provide customer information and support, respond to customer inquiries, and manage purchase orders through online channels.

Key responsibilities

• Receive and verify customer purchase order (PO) data for accuracy and completeness, and record data into the SAP system within specified KPI timeframes
• Prepare and issue documents related to sales and product returns, such as return notes, delivery documents, and related paperwork
• Verify product details including item lists, lot numbers, and expiry dates to prepare accurate return documents, invoices, and related paperwork
• Prepare documents and information for customers such as quotations, product information, catalogues, warranty documents, and related documents for use in quotation submission, price comparison, billing, or product information presentation
• Contact, coordinate, and follow up with customers, sales representatives, and relevant departments such as warehouse, logistics, accounting, and other units to ensure operations are conducted correctly and efficiently
• Provide information and respond to customer inquiries, and receive and coordinate purchase orders through online channels
• Perform other duties as assigned

About you

• Bachelor's degree in any field
• 2-5 years of work experience in customer service and sales support, or order processing
• Proficient in Microsoft Office (Word, Outlook, Excel, PDF)
• Good English language ability
• Able to work as a team and perform well under pressure
• SAP experience is considered a special advantage