Order Processing Officer

Designation: Order Processing Officer - Quick Commerce

Location: Padgha, Bhiwandi

Required Experience -

• minimum 5 years of experience in quick commerce order processing officer.
• Prior experience in quick commerce (blinkit, Zepto, Swiggy Instamart, flipkart quick, big basket.

Role & responsibilities

To ensure accurate, timely, and efficient processing of quick commerce orders (1030-minute delivery model) by coordinating with internal teams, maintaining system accuracy, and supporting seamless orders fulfillment.

Key Responsibilities: -

• Process incoming quick commerce orders through platforms.
• Right Product, Right Quantity, Right SKU’s & right discount to be processed at timer of order processing.
• Monitors live order dashboards and prioritize urgent orders.
• Generate invoices, packing lists, and dispatch documents as required.
• Ensure real-time system updates for orders status and inventory movement.
• Identify stock mismatches, shortage or damages and report immediately.
• Adhere strictly to quick commerce SLA’s and turnaround times.
• Minimize order cancellations, delays and wrong shipments.
• Maintain daily, weekly & Monthly data reports for review.

Key Performance Indicators (KPIs) :

• Order Processing accuracy (100 %).
• Order fulfillment TAT adherence.
• Order cancellation and return rate.
• System and inventory accuracy
• SLA compliance.

Required Skills & Competencies : -

• Strong attention to detail and accuracy.
• Ability to work In a fast-paced, time-critical environment.
• Advance computer skills (oms/wms, SAP,advance excel, email).
• Good communication and coordination skills.
• Problem solving mind set.