Order Processing Online Officer

We are looking for a hardworking, detail-oriented, and responsible Order Processing Officer (Online) within the Warehouse and Supply Chain Department at Konga Online Nigeria Limited (Ogba) to oversee and coordinate the processing of customer orders received through the company's website, e-commerce platforms, social media channels, and other online sales channels. The successful candidate will ensure that customer orders are accurately received, verified, processed, documented, and coordinated for timely fulfilment and delivery.

Key Responsibilities

• Receive, review, and process customer orders from approved online sales channels.
• Verify customer details, product specifications, quantities, prices, and delivery information before processing orders.
• Confirm product availability with the Warehouse or Inventory Department.
• Verify payment status with the Finance Department before processing orders for fulfilment, where applicable.
• Ensure all orders are accurately recorded in the company's order management system or required documentation.
• Generate and maintain accurate sales orders, invoices, order confirmations, and other relevant records.
• Coordinate with the Warehouse and Packing Departments to ensure orders are prepared accurately and on time.
• Liaise with delivery partners and the Logistics Department to monitor dispatch and delivery of customer orders.
• Update order statuses and follow up on pending, delayed, cancelled, returned, or undelivered orders.
• Respond to customer enquiries relating to order confirmation, product availability, payment, and delivery.
• Identify and report order discrepancies, incorrect entries, stock shortages, and payment issues for resolution.
• Process order amendments, cancellations, and returns in accordance with company policies.
• Maintain accurate records of orders, payments, cancellations, returns, and delivery confirmations.

Requirements

Educational Qualification

Bachelor's Degree (B.Sc., B.A., B.Tech., or equivalent) in Business Administration, Marketing, Logistics and Supply Chain Management, Accounting, Economics, Information Technology, or a related discipline.

Professional Qualification

Training or certification in E-commerce, Customer Service, Order Management, Sales Administration, or Supply Chain Management is an added advantage.

Experience

Minimum of 2 years' experience in order processing, online sales, e-commerce operations, customer service, or a similar role.

Previous experience using online sales platforms or order management systems is an added advantage.

Age Requirement

20–35 years.

Functional / Technical Skills

• Good knowledge of online order processing and e-commerce operations.
• Ability to accurately verify and process customer orders.
• Basic knowledge of inventory control, payment verification, and order fulfilment.
• Proficiency in computer applications, email, and Microsoft Office, particularly Excel.
• Familiarity with e-commerce platforms, inventory systems, or order management software is an added advantage.
• Good record-keeping, data entry, and documentation skills.
• Strong attention to detail and accuracy.
• Good organizational, multitasking, and time management skills.
• Ability to work under pressure and meet order processing deadlines.
• Good written and verbal communication skills.

Behavioural Competencies

• Good communication and interpersonal skills.
• Strong attention to detail.
• Customer-focused and service-oriented.
• Honest, responsible, and accountable.
• Ability to work effectively as part of a team.
• Proactive, organized, and able to solve problems.
• Ability to follow instructions and company procedures.
• Willingness to learn and adapt to new systems and processes.
• Punctual and reliable.

Pay: ₦80,000.00 - ₦90,000.00 per month

Work Location: In person